Privacy policy

Who we are

Our website address is: https://www.qualityhealthafrica.co.za.

We’d like to use your personal data to communicate with you by email, text, telephone, social media and via our website.

With your consent, we will tell you about products and services, promotions, tailored special offers and discounts that we think are likely to interest you.  If you’ve given us permission to send you marketing information we will respect your choices as to how you would like to receive this.

We may send you communications or call you without your prior agreement when we have a legitimate interest in doing this. Our legitimate interest might be:

• Understanding our customer and getting to know their preferences
• Telling our customers about products that might meet their needs and desires
• Ensuring our customers are aware when they can save money.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Your data will form part of our sales forecast and analytics to determine sales patterns and demographics of products sold.

We do not share any client or personal information with any person or institution outside our organization

If you have an account with us, we will retain your personal data for seven years following the end of our contractual relationship with you (which might be when your account closes or when we have issued your final bill.) There may be circumstances when we need to keep it for longer, for instance, if you are on a long-term payment plan or to meet our legal obligations, but we will delete it as soon as we have no need to keep it further.

If we hold your data for any other reason we will delete it as soon as we no longer have a valid reason to retain it.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Visitor comments may be checked through an automated spam detection service.

Your rights

If we collect or handle your personal data, you have rights as an individual which you can exercise in relation to the information we hold about you.

Right of access to your personal data

Individuals can find out if we hold any personal data about them, and access that data, by making a ‘subject access request’ under the The Personal Protection Information Act, 2013. If we do hold your personal data, we will provide you with a copy and information about what we do with it. Unless you ask us to provide it in a different way, we will email this to you where you have given us an email address.

When you log in to your online account or ask us for a quote, our website pages are secure, which means all the personal details you type in are encrypted before they’re sent to us.

We store and use all personal information securely, so it can’t be read by anyone who doesn’t need to see it.

When you get in touch with us, we’ll ask you a couple of security questions before we share any personal details, just to check it’s you.

When we use other organisations to help us provide services and manage your account, we have appropriate contracts in place, which limits their use of your data to only what we have asked them to do. We provide only the information they need to perform their specific services and we work closely with them to ensure that your privacy is respected and protected at all times. If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

In the event of a Data Breach situation, we have forensic professionals to secure and isolate evidence for legal action. This information will be provided to the client.

We have accounts on most major social media channels and use their ‘public’ platforms to manage our social media interactions.

We don’t have any control over how these companies use any data shared with us through their services, and we recommend you review their privacy notices yourself. We’d also remind you that any information you post publicly is visible to anyone.

If we know you’re a customer and you send us personal data using a private or direct message via social media that data will be stored along with your other account records in line with our standard data retention period.

If you send us personal data via Facebook Messenger to enable us to give you a quote for a potential energy supply we’ll delete the relevant messages from Messenger but they will still be available to you and Facebook unless you also delete them.

We may use automated decision making, including profiling. This involves processing your personal data without human intervention to evaluate your personal situation such as your economic position, personal preferences, interests and behavior, for instance in relation to transactions on your account. We may do this for the following reasons:

• To produce statistics for analysis purposes
• To identify what marketing offers are likely to interest you the most. This should ensure you only see offers that are relevant to you, but may mean you don’t see everything that we offer
• To assess your credit risk. Factors such as your payment history will determine what action we take to ensure our bills are paid.

The rationale behind making a decision or building a profile about you will differ in each case but generally we will use what we know about you, your household and your account history and combine this with demographic and general trend data.

All this activity is on the basis of our legitimate interests in protecting our business, tailoring our services and the offers we make and developing and improving our products and services.