• Home
  • About Us
  • Insights
    • Benefits of Fulvic Acid
    • Benefits of Water
    • Beet Boost
    • Citrus Boost
  • Online Shop
  • Testimonials
  • Social Upliftment
  • Podcast

CONTACT US: deborah@qualityhealthafrica.co.za or andrew@qualityhealthafrica.co.za

  • Home
  • About Us
  • Insights
    • Benefits of Fulvic Acid
    • Benefits of Water
    • Beet Boost
    • Citrus Boost
  • Online Shop
  • Testimonials
  • Social Upliftment
  • Podcast

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.


Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {deborah@qualityhealthafrica.co.za}.


Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {deborah@qualityhealthafrica.co.za}.


Shipping returns

To return your product, we will confirm the physical address you should send the product to via email.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Depending on where you live, the time it may take for your exchanged product to reach you may vary.


If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Need help?

Contact us at {deborah@qualityhealthafrica.co.za} for questions related to refunds and returns.

Phone: Deborah +27 (0) 79 490 7588 / Mobile: Andrew +27 (0) 64 912 7800

Email: deborah@qualityhealthafrica.co.za or andrew@qualityhealthafrica.co.za


Quality Health (Pty) Ltd Firgrove Industrial Estate, Unit 10, 4 Blend Crescent, Macassar, Somerset West, 7130


Copyright 2019 - 2025 | Privacy Policy | Refund and Return Policy | All Rights Reserved 

This website uses cookies.

We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.

Accept

Welcome to Quality Health!

Your source for premium water 

and Fulvic Acid products.


100% Natural Ingredients
High-Purity Water Solutions

Start your wellness journey today!

Learn more